Airbnb Welcome Book Template
Everything your guests need — WiFi, check-in, house rules and local tips — in one clear, digital welcome book they'll actually read.
How to make a welcome book for Airbnb
A great Airbnb welcome book answers the questions guests ask before they ask them. It replaces the printed binder gathering dust on the coffee table with something guests can pull up on their phone the moment they arrive. Use the eight sections below as your starting template — you can copy this structure into any digital guidebook (including NavStay), or into a Google Doc if you're just getting started.
The goal isn't to write a novel. Keep each section short, scannable, and specific to your property. Guests want the WiFi password fast, not a paragraph about the router.
The 8-section welcome book template
1. Welcome & Check-in / Check-out
Greet your guests warmly and set expectations upfront. Include check-in time, check-out time, the exact address, parking notes, and how to access the property (lockbox code, smart lock, key location). A short personal welcome message goes a long way toward a great first impression.
2. WiFi Details
One of the first things every guest looks for. Put the network name and password front and centre so guests don't have to hunt for them. A digital guidebook makes this instant — no squinting at a printed card taped to the fridge.
3. House Rules
Keep rules clear, short, and friendly: quiet hours, smoking policy, pets, maximum guests, and anything specific to your property (e.g. no shoes indoors). Guests appreciate transparency and it protects your listing.
4. Directions & Transportation
Help guests actually find you. Include directions from the nearest airport or train station, links to Google Maps, and local transport options — buses, trains, taxis, ride-share apps. Bonus points for parking tips.
5. Local Recommendations — Eat, Shop, Visit
This is where your welcome book turns into a memorable experience. Share your favourite restaurants, cafés, grocery stores, and things to do nearby. Personal picks always beat generic tourist lists.
6. Appliances & How Things Work
Nobody wants to fiddle with an unfamiliar oven or heating system. Add short instructions (or link the manuals) for the WiFi router, dishwasher, washing machine, heating, air conditioning, and TV.
7. Emergencies & Contact Details
Give guests peace of mind: your phone number, local emergency numbers, the nearest hospital or pharmacy, and what to do if something breaks. A calm, prepared guest is a happy guest.
8. FAQs
Answer the questions you get asked over and over: bin collection days, extra towels, late check-out, best coffee nearby. FAQs cut down messages and free up your evening.
Digital vs. printed welcome book
Traditional Airbnb welcome books are printed binders — expensive to produce, impossible to update, and often out of date within a season. A digital welcome book solves all of that:
- Guests scan a QR code — no printed booklet to reprint every season
- Update WiFi passwords, house rules, or recommendations in seconds
- Add photos so guests recognise the restaurant or the appliance instantly
- Track which sections guests read — see what actually matters
- Works on any phone — no app download, no login for guests
- Export a PDF too, so you have an offline backup for the property